Once you’ve completed checkout, your order number will appear on the screen. If you didn’t catch it, no worries—just check your inbox for the order confirmation email. If you don’t see it there, please take a quick look in your spam or junk folder as well.

If your order hasn’t been processed yet, we may be able to update or cancel it. Please reach out to us as soon as possible at hello@woodentoystory.com, and we’ll be happy to help however we can.

Yes! After placing your order, you’ll receive a confirmation email with all your order details. If you don’t see it, please check your spam or promotions folder.

We accept all major credit and debit cards, along with other secure payment options shown at checkout. All payments are processed safely and securely.

Payment issues can happen for a few reasons, such as bank restrictions, incorrect details, or card limits. We recommend double-checking your information or trying a different payment method. If the issue continues, please feel free to contact us—we’re happy to help.

No hidden fees. Your order total is clearly shown at checkout. For remote or non-contiguous locations, such as Alaska, Hawaii, or certain remote areas, additional shipping charges may apply if a special delivery route is required. We will always contact you first before making any adjustment.

We’re happy to offer great value and reliable service. To make sure your order arrives as quickly as possible, we ship directly from our warehouses in China, Australia, or the United Kingdom, depending on availability and the fastest route.

Once your order ships, we’ll send you a shipping confirmation email with your tracking number and the carrier handling your delivery. You can track your package anytime by clicking the link in that email.

Most orders ship within 48 hours. Once your order is on the way, we’ll send you a shipping confirmation email with tracking details.

Your satisfaction matters to us, and we stand behind every product we sell. If your item arrives damaged, please contact us at hello@woodentoystory.com within 7 days and include a photo of the damage, we’ll take care of the rest.

Our toys are designed with young children in mind, with smooth edges, sturdy construction, and carefully selected materials. Please always follow the recommended age guidance on each product page and supervise play when needed.

Our toys are thoughtfully designed and crafted in China in partnership with experienced workshops and factories that prioritize quality, safety, and ethical production.

Yes! For bulk orders, OEM/ODM, or custom toy requests, please contact us at hello@woodentoystory.com. We’d love to discuss your ideas.

Absolutely. We can make prototypes and physical samples in our warehouse so you can review quality, safety, and design before moving forward.

Yes. We respect your confidentiality and are happy to sign NDAs to protect your unique designs and ideas.