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Little steps, big adventures with a classic wooden train
Shake, tap, and discover rhythm through gentle wooden play
Watch this little penguin waddle down the ramp with no batteries needed
Last Updated: June 16, 2026
Wooden Toy Story is the trading brand operated by Wooden Toy Story Co. Limited 香港木語工坊有限公司 ("Wooden Toy Story," "the Company," "we," "us," or "our"), a Hong Kong registered company.
Registered Office / Business Address for Legal Notices:
Room 12, 6/F, The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Hong Kong.
This registered office / business address is provided for legal and company identification purposes only. It is not our return address. Please do not send returns to this address unless we specifically instruct you to do so in writing.
We offer a 30-day return policy for eligible products purchased directly from www.woodentoystory.com.
This policy applies only to purchases made directly through our website. If you purchased a Wooden Toy Story product from another retailer, marketplace, or third-party seller, please contact that seller directly.
This policy is in addition to, and does not limit, exclude, or replace, any mandatory consumer rights that may apply under the laws of your country, state, province, territory, or region ("Statutory Rights"). If any part of this policy conflicts with your mandatory Statutory Rights, your Statutory Rights will apply.
For the purposes of this policy:
For a Standard Return, the product must meet all of the following conditions:
We reserve the right to refuse or reduce a refund for a Standard Return if the returned product is used, incomplete, damaged after delivery, missing parts, or not returned in its original condition, except where prohibited by applicable law.
These Standard Return conditions do not limit your Statutory Rights for products that are defective, damaged in transit, unsafe, or materially not as described.
To start a return, please contact us at:
Email: hello@woodentoystory.com
Please include:
Please do not send products back without contacting us first. Returns sent without prior approval may be delayed, rejected for Standard Returns, or returned to the customer where permitted by law.
This does not limit your Statutory Rights for defective, damaged, unsafe, or Non-Conforming Items.
Once your return request is approved, we will provide return instructions and the correct return address. The return address may differ from the address shown on the original shipping label and may also differ from our registered office / business address. Please do not send returns to our registered office / business address unless we specifically instruct you to do so in writing.
For Standard Returns, the customer is responsible for return shipping costs unless otherwise required by applicable law.
For Standard Returns, we strongly recommend using a trackable shipping service and keeping the shipping receipt and tracking number until your return has been received and processed.
If the customer arranges the return shipment, the customer is responsible for ensuring that the returned product reaches us safely. We are not responsible for returns that are lost, delayed, damaged, or delivered to the wrong address by the return carrier, unless otherwise required by applicable law.
If we provide a prepaid return label, the return must be shipped using the label and instructions provided by us.
For products confirmed by us to be defective, damaged in transit, unsafe, or materially not as described, we will provide an appropriate remedy in accordance with applicable law. Where a return is required for a confirmed Non-Conforming Item, we will cover reasonable return shipping costs unless otherwise permitted by law.
Original shipping fees, expedited shipping fees, customs duties, taxes, import charges, and return shipping costs are not refundable for Standard Returns, unless otherwise required by applicable law.
For customers with specific statutory cancellation or withdrawal rights, such as customers in the United Kingdom or European Union, any refund of standard delivery charges will be handled in accordance with applicable law.
Our toys are handmade from natural wood and finished by hand. Each product may have small differences in wood grain, color, tone, texture, shape, alignment, finish, and movement.
The following are generally considered normal handmade or natural wood variations and are not considered defects or Non-Conforming Items, unless they materially affect the toy’s safety, ordinary function, or make the product substantially different from the product description:
These variations are part of the nature of handmade wooden toys and do not, by themselves, qualify the product for a defect-based refund, replacement, or prepaid return label.
Our ramp walker toys are handmade wooden mechanical toys. Their movement may vary slightly from piece to piece because of natural wood variation, hand assembly, balance, surface friction, ramp angle, and the way the toy is placed on the ramp.
For ramp walker toys, the following are generally considered normal and are not considered defects or Non-Conforming Items, unless they materially affect the toy’s ordinary function or safety:
A ramp walker toy is not considered defective solely because it walks slightly faster, slower, more irregularly, or drifts slightly left or right, as long as it can walk or rock down a suitable ramp under normal use.
If a ramp walker toy cannot perform its ordinary walking function after reasonable troubleshooting, or if the product has loose parts, broken components, sharp edges, cracks, missing parts, or other safety concerns, we will review it as a potential Non-Conforming Item in accordance with this policy and your applicable Statutory Rights.
Please inspect your order as soon as it arrives.
If you believe your product is damaged in transit, defective, unsafe, missing parts, or materially different from the product description, please contact us at hello@woodentoystory.com as soon as reasonably possible.
To help us assess the issue, please include:
For ramp walker toys, we may ask for a short video showing how the toy moves on the ramp. Movement can sometimes be affected by ramp angle, surface friction, or the way the toy is placed on the ramp. We may first provide reasonable troubleshooting steps, such as adjusting the ramp angle, trying a suitable surface, placing the toy higher on the ramp, or allowing the toy to start naturally without pushing.
After reviewing the information provided, we will determine whether the product is a Non-Conforming Item. If the product is confirmed to be defective, damaged in transit, unsafe, missing essential parts, or materially not as described, we will provide an appropriate remedy in accordance with applicable law. Where permitted by law, this may include repair, replacement, refund, store credit, or another suitable remedy.
Nothing in this section limits your Statutory Rights.
The following are not considered defects or Non-Conforming Items unless they materially affect the product’s safety, ordinary function, or cause the product to be substantially different from the product description:
The following items are not eligible for return under our Standard 30-Day Return policy unless they are Non-Conforming Items or unless otherwise required by applicable law:
We do not process direct exchanges for Standard Returns.
If you would like a different product, please start a return for the original product. Once your return is approved and processed, you may place a new order on our website.
If the product is defective or Non-Conforming, we may offer a replacement where appropriate and in accordance with your Statutory Rights.
Once we receive and inspect your returned product, we will notify you whether your refund has been approved or rejected.
If approved, your refund will be issued to the original payment method within ten (10) Business Days.
Your bank, card issuer, PayPal, Shop Pay, or other payment provider may take additional time to process and post the refund to your account.
For Standard Returns, the product must be returned unused, undamaged, complete, and in its original saleable condition. If the returned product, packaging, accessories, instruction cards, or included components are missing, damaged, altered, or not returned in a condition suitable for resale, we may refuse the return or deduct a reasonable amount from the refund to reflect the loss in value, missing components, replacement packaging, or reasonable repackaging costs, where permitted by applicable law.
We do not charge a standard restocking fee for eligible Standard Returns. Any deduction will be assessed case by case based on the actual condition of the returned product and packaging.
No deduction will be made solely because the customer opened the package to reasonably inspect the product, unless the product, packaging, or included components are damaged beyond what is necessary for ordinary inspection.
For defective, damaged, unsafe, or Non-Conforming Items, any refund, replacement, repair, return shipping, or deduction will be handled in accordance with your applicable Statutory Rights.
If more than 15 Business Days have passed since we approved your refund and you have not received it, please contact us at hello@woodentoystory.com.
If a package is returned to us because it was refused, unclaimed, undeliverable, or because the customer provided an incorrect or incomplete shipping address, we may deduct from any refund the original shipping cost, return shipping cost, carrier charges, customs charges, import fees, or other costs incurred, unless otherwise required by applicable law.
If a package is lost, delayed, refused, or returned because of customs issues, local import requirements, unpaid duties or taxes, or incorrect delivery information provided by the customer, we will review the situation on a case-by-case basis.
If you need to cancel an order, please contact us as soon as possible at hello@woodentoystory.com.
We cannot guarantee cancellation once an order has been processed, packed, shipped, or handed to the carrier.
If your order has already shipped, you may need to wait until delivery and then start a return under this policy.
This section does not limit any cancellation or withdrawal rights that may apply under your local law.
Nothing in this policy limits or excludes any rights that cannot legally be limited or excluded.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You may also be entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Your rights may vary by state. This policy does not limit any rights you may have under applicable state consumer protection laws, the Uniform Commercial Code, implied warranty rules, or other mandatory laws. We aim to clearly disclose our return period, return conditions, and responsibility for return shipping costs.
Your rights may vary by province or territory. This policy does not limit any mandatory consumer protection rights that apply to you under federal, provincial, or territorial laws.
If you are a UK consumer buying online, you may have a legal right to cancel your order within the applicable cancellation period, even if the product is not faulty. You may also have rights if the product is faulty, not as described, or does not do what it is supposed to do. This policy does not limit those rights.
If you are an EU consumer buying online, you may have a legal right to withdraw from the purchase within 14 calendar days of receiving the goods, unless an exception applies. This policy extends eligible Standard Returns to 30 days. This policy does not limit your legal guarantee rights for defective or non-conforming goods.
This policy does not limit any rights you may have under the Consumer Guarantees Act, including rights relating to goods that are not of acceptable quality, not as described, unsafe, or not fit for purpose.
Your transaction may be protected under applicable laws, including laws requiring goods to be of merchantable quality, fit for their intended purpose, and as described. This policy does not limit any mandatory rights that apply to you.
We reserve the right to refuse returns, refunds, replacements, or future orders where we reasonably believe there is return fraud, abuse of our policy, repeated false defect claims, misuse of products, or violation of our terms, except where prohibited by applicable law.
For questions about this policy or to start a return, please contact:
Wooden Toy Story Co. Limited 香港木語工坊有限公司
Business Registration No.: 78776217
Trading brand: Wooden Toy Story
Email: hello@woodentoystory.com
Website: www.woodentoystory.com
Registered Office / Business Address for Legal Notices:
Room 12, 6/F, The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Hong Kong.
Important: This registered office / business address is not our return address. Returns sent to this address without prior written approval may be delayed, rejected for Standard Returns, or returned to the customer where permitted by law.
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