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Little steps, big adventures with a classic wooden train
Shake, tap, and discover rhythm through gentle wooden play
Watch this little penguin waddle down the ramp with no batteries needed
Last Updated: June 16, 2026
Wooden Toy Story is the trading brand operated by Wooden Toy Story Co. Limited 香港木語工坊有限公司 ("Wooden Toy Story," "the Company," "we," "us," or "our"), a Hong Kong registered company.
Registered Office / Business Address for Legal Notices:
Room 12, 6/F, The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Hong Kong.
This registered office / business address is provided for legal and company identification purposes only. It is not our return address. Please do not send returns to this address unless we specifically instruct you to do so in writing.
Wooden Toy Story operates this website and online store, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience for wooden toys and related products (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced in them, including our Refund & Return Policy, Shipping Policy, and Privacy Policy, describe your rights and responsibilities when you access, browse, purchase from, or otherwise use our Services.
Please read these Terms carefully. They include important information about orders, payments, shipping, product use, handmade product variations, warranty disclaimers, limitation of liability, and your legal rights.
By visiting, accessing, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you should not use or access our Services.
Nothing in these Terms limits, excludes, or replaces any mandatory consumer rights that may apply under the laws of your country, state, province, territory, or region ("Statutory Rights"). If any part of these Terms conflicts with your mandatory Statutory Rights, your Statutory Rights will apply.
By using the Services or placing an order, you represent that you are at least the age of majority in your state, province, territory, or country of residence, or that you are the age of majority and have given consent for your minor dependent to use the Services on a device you own, purchase, or manage.
Our products are intended to be purchased by adults. If a product is intended for use by a child, it must be used only under appropriate adult supervision and in accordance with the product description, age guidance, safety information, and care instructions provided.
To use certain parts of the Services, including browsing our online store, placing an order, creating an account, or contacting us, you may be asked to provide certain information, including your name, email address, billing address, shipping address, payment information, and order details.
You represent and warrant that all information you provide to us is accurate, current, complete, and that you have the right to provide such information.
You are responsible for maintaining the confidentiality and security of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to another person.
We reserve the right to suspend, restrict, or terminate access to your account or the Services where we reasonably believe that you have violated these Terms, provided false information, engaged in fraudulent activity, or misused the Services, except where prohibited by applicable law.
We make reasonable efforts to display and describe our products accurately on our website. However, product photos, videos, descriptions, colors, dimensions, and appearance may vary slightly from the product you receive.
Colors and product appearance may look different depending on lighting, photography, screen settings, device type, display calibration, and other factors outside our control.
Our toys are handmade from natural wood and finished by hand. Each product may have small differences in wood grain, color, tone, texture, shape, alignment, finish, and movement. These differences are part of the nature of handmade wooden products.
Reasonable handmade variations are not defects unless they materially affect the product’s safety, ordinary function, or cause the product to be substantially different from the product description.
For ramp walker toys, movement may vary slightly from piece to piece because of natural wood variation, hand assembly, balance, surface friction, ramp angle, and the way the toy is placed on the ramp. Slight variation in speed, walking rhythm, balance, smoothness, or minor left or right drift is generally normal, provided the toy can walk or rock down a suitable ramp under normal use.
If a ramp walker toy cannot perform its ordinary walking function after reasonable troubleshooting, or if the product has loose parts, broken components, sharp edges, cracks, missing parts, or other safety concerns, we will review it in accordance with our Refund & Return Policy and your applicable Statutory Rights.
All product descriptions, prices, images, specifications, availability, and related content are subject to change at any time without notice, except where prohibited by applicable law.
We reserve the right to discontinue any product, limit product quantities, or restrict sales to any person, geographic region, or jurisdiction, where permitted by law.
Our wooden toys should be used only as intended and under appropriate adult supervision, especially where a child is using the product.
You are responsible for reviewing product descriptions, age guidance, safety warnings, care instructions, and any included instruction cards before allowing a child to use a product.
Unless a product description clearly states otherwise, our wooden toys are not intended to be used as teething products, bath toys, chew toys, outdoor water toys, climbing equipment, or for any use outside ordinary play.
Please inspect products before and during use. Stop using a product immediately if it becomes broken, cracked, loose, damaged, or unsafe.
Damage caused by misuse, improper handling, improper storage, exposure to water or excessive humidity, excessive force, dropping, chewing, rough play beyond ordinary use, unauthorized repair, or failure to follow instructions may not be treated as a product defect, except where required by applicable law.
Any developmental, Montessori-inspired, educational, or play-related information on our website is provided for general informational purposes only. It is not medical, therapeutic, developmental, or professional advice, and we do not guarantee any specific developmental outcome from using our products.
When you place an order through our website, you are making an offer to purchase the selected product or products.
Your order is not accepted until we confirm acceptance of the order. We may need to receive and process your payment before your order is accepted.
After you submit an order, you will receive an order confirmation email. This confirms that we have received your order, but it does not necessarily mean that the order has been fully accepted, processed, or shipped.
We reserve the right to accept, decline, cancel, or limit an order where permitted by law, including where:
If we decline, cancel, or make a change to an order after payment has been made, we will attempt to notify you using the email address, billing address, shipping address, or phone number provided at the time of purchase and will issue any required refund in accordance with applicable law.
Please review your order carefully before submitting it. We cannot guarantee that cancellation requests can be accommodated once an order has been accepted, processed, packed, shipped, or handed to the carrier.
Your purchases are for personal or household use only and not for commercial resale, unauthorized distribution, export, or marketplace resale without our prior written consent.
Prices, discounts, promotions, product availability, and shipping charges are subject to change without notice, except where prohibited by applicable law.
The price charged for a product will be the price displayed at the time you place your order and as shown in your order confirmation email, subject to correction of obvious errors where permitted by law.
Unless otherwise expressly stated, prices shown on our website do not include shipping, handling, customs duties, import taxes, VAT, sales tax, local taxes, brokerage fees, or other charges that may apply to your order.
You are responsible for providing current, complete, and accurate purchase, payment, billing, and shipping information.
You represent and warrant that:
We may offer discounts, coupon codes, gift cards, or promotional offers from time to time. Promotional offers may be subject to additional terms and may be changed, suspended, or withdrawn at any time where permitted by law.
If there is a conflict between these Terms and the specific terms of a promotion, the specific promotion terms will apply.
Shipping times, processing times, and delivery estimates are estimates only and are not guaranteed unless expressly stated otherwise.
We are not responsible for delays caused by carriers, customs processing, local postal services, import inspections, weather, strikes, natural events, incorrect addresses, remote delivery areas, or other events outside our reasonable control.
You are responsible for providing a complete and accurate shipping address. If an order is delayed, lost, returned, or delivered incorrectly because of an incorrect or incomplete address provided by you, we will review the issue in accordance with our Refund & Return Policy and applicable law.
For international orders, you may be responsible for customs duties, import taxes, VAT, brokerage fees, local charges, or other costs imposed by your country or region. These charges are not controlled by us and are not included in our product prices or shipping charges unless expressly stated at checkout.
You are responsible for complying with local import rules and regulations in your country or region. If a package is delayed, refused, returned, or destroyed because of unpaid duties or taxes, local import restrictions, customs requirements, or failure to complete import procedures, we will review the situation on a case-by-case basis and in accordance with applicable law.
Where permitted by law, risk of loss or damage may pass to you when the package is delivered to the shipping address provided, received by you or your authorized representative, or made available for collection at a designated pickup point. Nothing in this section limits your Statutory Rights for products that are lost, damaged, defective, unsafe, or materially not as described.
Returns, refunds, exchanges, cancellations, damaged products, defective products, handmade product variations, ramp walker movement issues, refused packages, unclaimed packages, and undeliverable packages are handled in accordance with our Refund & Return Policy.
Our Refund & Return Policy forms part of these Terms.
Nothing in these Terms or in our Refund & Return Policy limits, excludes, or replaces any mandatory consumer rights that apply to you.
If you are a consumer in the United Kingdom, European Union, Australia, New Zealand, Canada, Hong Kong, the United States, or another jurisdiction with mandatory consumer protection laws, you may have additional rights relating to cancellation, withdrawal, repair, replacement, refund, defective goods, non-conforming goods, or goods that are not as described.
The Services and all content made available through the Services, including but not limited to trademarks, trade names, logos, product names, text, descriptions, images, photographs, graphics, product reviews, videos, audio, layout, design, selection, and arrangement, are owned by Wooden Toy Story, its affiliates, partners, licensors, service providers, or other rights holders.
These materials are protected by copyright, trademark, design, trade dress, and other intellectual property laws in Hong Kong, the United States, and other jurisdictions.
You may use the Services only for your personal, non-commercial use.
You must not copy, reproduce, modify, adapt, translate, distribute, sell, resell, publicly display, publicly perform, republish, download, store, scrape, extract, reverse engineer, or create derivative works from any part of the Services, our content, or our products without our prior written consent, except where permitted by law.
Wooden Toy Story’s name, logos, product names, product designs, mechanical concepts, ramp walker structures, visual appearance, slogans, product images, photography, videos, and related branding are trademarks, trade dress, copyrightable works, design elements, or other intellectual property of Wooden Toy Story or its licensors. You may not use them without our prior written permission.
To the fullest extent permitted by applicable law, you must not deconstruct, reverse engineer, disassemble, 3D scan, digitally model, copy, reproduce, manufacture, or attempt to replicate the mechanical designs, walking mechanisms, structures, proportions, product silhouettes, visual appearance, or distinctive handmade design elements of our proprietary products.
You must not use our website content, product descriptions, product images, videos, product data, designs, product names, customer reviews, or other materials from the Services to train, fine-tune, test, develop, or improve any generative artificial intelligence system, machine learning model, image generation model, product design model, recommendation system, dataset, or similar technology without our express prior written consent.
Wooden Toy Story reserves all rights not expressly granted in these Terms.
Shopify’s name, logo, product names, and service names are trademarks of Shopify. All other trademarks appearing on the Services are the property of their respective owners.
We may provide access to tools, applications, payment providers, shipping services, review platforms, analytics tools, embedded features, or other services offered by third parties.
These third-party services are provided by their respective providers and may be subject to separate terms, privacy policies, and practices.
We do not control third-party services and are not responsible for their content, availability, accuracy, security, policies, practices, or performance.
Your use of third-party services is at your own risk and discretion. You should review and understand the relevant third-party terms and policies before using them.
We may add, modify, or remove tools, features, applications, resources, or third-party services from the Services at any time.
The Services may contain links, embedded content, or references to third-party websites, platforms, products, services, or content.
We are not responsible for examining, evaluating, endorsing, or guaranteeing the content, accuracy, policies, safety, or practices of any third-party websites or services.
If you access third-party websites or services through links on our website, you do so at your own risk.
Complaints, claims, concerns, or questions regarding third-party websites, products, or services should be directed to the relevant third party.
Wooden Toy Story is powered by Shopify, which enables us to provide the Services to you.
However, any sales and purchases you make through our store are made directly with Wooden Toy Story, not with Shopify.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the sales between you and Wooden Toy Story, including any injury, damage, loss, return, refund, product issue, or dispute arising from products or services purchased from us, except where prohibited by applicable law.
To the fullest extent permitted by law, you release Shopify and its affiliates from claims, damages, and liabilities arising from or related to your purchases and transactions with Wooden Toy Story.
Our collection, use, storage, sharing, and protection of personal information is described in our Privacy Policy.
Because our store is hosted by Shopify, Shopify may collect and process personal information about your access to and use of the Services to provide, support, secure, and improve the Services.
Information you submit through the Services may be transmitted to and processed by Shopify and other service providers, which may be located in countries or regions other than where you reside.
By using the Services, you acknowledge that you have read our Privacy Policy and understand that your personal information may be handled as described in that policy.
If you submit, upload, post, email, review, tag, share, or otherwise provide any ideas, suggestions, feedback, product reviews, photos, videos, testimonials, proposals, comments, or other content relating to Wooden Toy Story or the Services ("Feedback"), you grant us a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, display, and otherwise exploit such Feedback in any medium for purposes including operating, improving, promoting, and marketing the Services and our products.
You represent and warrant that:
We may, but are not obligated to, monitor, edit, remove, reject, or refuse to publish Feedback that we determine, in our reasonable discretion, violates these Terms, applicable law, platform rules, or the rights of others.
We are not obligated to keep Feedback confidential, pay compensation for Feedback, or respond to Feedback.
Occasionally, information on or through the Services may contain typographical errors, inaccuracies, omissions, or outdated information relating to product descriptions, pricing, promotions, offers, product availability, shipping charges, transit times, product images, or other content.
We reserve the right to correct errors, inaccuracies, or omissions, and to change or update information or cancel orders where any information on the Services is inaccurate, incomplete, or outdated, at any time and without prior notice, including after you have submitted an order, where permitted by applicable law.
If we cancel an order because of an error after payment has been made, we will issue any required refund in accordance with applicable law.
You may access and use the Services only for lawful purposes.
You must not use the Services, directly or indirectly:
We reserve the right to suspend, restrict, disable, or terminate your access to the Services where we reasonably believe that you have violated these Terms, except where prohibited by applicable law.
We may terminate, suspend, or restrict your access to the Services, or any part of them, at any time where we reasonably believe that you have violated these Terms, misused the Services, provided false information, engaged in fraud, or acted unlawfully, except where prohibited by applicable law.
You remain responsible for all amounts due up to and including the date of termination.
Sections relating to intellectual property, feedback, privacy, prohibited uses, disclaimers, limitation of liability, indemnification, severability, waiver, entire agreement, assignment, governing law, and any other provisions that by their nature should survive termination will continue to apply after termination.
The Services and the information presented on or through the Services are provided for general information and shopping purposes.
We do not guarantee that the Services will be uninterrupted, timely, secure, error-free, or free from viruses or other harmful components.
Except as expressly stated by Wooden Toy Story, and subject to your Statutory Rights, the Services and products offered through the Services are provided "as is" and "as available" without warranties, representations, or conditions of any kind, whether express or implied.
To the fullest extent permitted by applicable law, we disclaim all implied warranties, representations, or conditions, including merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
Some jurisdictions do not allow the exclusion or limitation of certain warranties, conditions, guarantees, or consumer rights. In those jurisdictions, the above exclusions apply only to the fullest extent permitted by law.
Nothing in these Terms limits, excludes, or replaces any non-excludable consumer guarantees, statutory warranties, or mandatory rights that apply to you.
To the fullest extent permitted by applicable law, Wooden Toy Story Co. Limited 香港木語工坊有限公司, Wooden Toy Story, and our directors, officers, employees, affiliates, agents, contractors, licensors, service providers, suppliers, and partners will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages arising from or related to your use of the Services or any products purchased through the Services.
To the fullest extent permitted by applicable law, our total liability for any claim arising from or related to the Services or any product purchased through the Services will not exceed the amount paid by you for the specific product or order giving rise to the claim.
Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by law, including liability for fraud, fraudulent misrepresentation, intentional misconduct, death or personal injury caused by negligence, defective products where liability cannot be excluded, or any mandatory consumer rights that apply to you.
To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Wooden Toy Story Co. Limited 香港木語工坊有限公司, Wooden Toy Story, Shopify, and our affiliates, directors, officers, employees, agents, contractors, licensors, service providers, suppliers, and partners from and against any losses, damages, liabilities, claims, demands, costs, or expenses, including reasonable legal fees, arising out of or related to:
We will notify you of any claim for which indemnification is sought, provided that a delay in notification will not relieve you of your obligations unless you are materially prejudiced by the delay.
We may control the defense and settlement of any claim at your expense, but we will not settle any claim that imposes a non-monetary obligation on you without your consent, which must not be unreasonably withheld.
If any provision of these Terms is determined to be unlawful, void, invalid, or unenforceable, that provision will be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion will be deemed severed from these Terms.
The validity and enforceability of the remaining provisions will not be affected.
Our failure to exercise or enforce any right or provision of these Terms will not constitute a waiver of that right or provision.
These Terms, together with any policies or operating rules posted by us on the website or referenced in these Terms, constitute the entire agreement between you and us regarding your use of the Services and supersede any prior or contemporaneous agreements, communications, or proposals, whether oral or written.
Any ambiguities in the interpretation of these Terms will not be construed against the drafting party.
You may not transfer, assign, delegate, or sublicense these Terms or any of your rights or obligations under them without our prior written consent.
We may transfer, assign, delegate, or sublicense these Terms and our rights and obligations to an affiliate, successor, purchaser, or other third party in connection with a merger, acquisition, reorganization, sale of assets, business transfer, or similar transaction, where permitted by law.
These Terms and any separate agreements through which we provide the Services to you are governed by and construed in accordance with the laws of Hong Kong, without regard to conflict of law principles.
The courts of Hong Kong will have non-exclusive jurisdiction over disputes arising from or relating to these Terms, the Services, or purchases made through the Services.
Nothing in this section limits any mandatory consumer rights that allow you to bring a claim in your country, state, province, territory, or region of residence, or that require the application of local consumer protection laws.
Before starting formal legal proceedings, you agree to contact us at hello@woodentoystory.com so that we can try to resolve the issue informally, unless prohibited by applicable law.
You can review the most current version of these Terms at any time on this page.
We reserve the right to update, change, or replace any part of these Terms by posting updates on our website.
Where required by applicable law, we will notify you of material changes to these Terms.
Changes will be effective from the date they are posted or from the date specified in the notice.
Your continued use of or access to the Services after changes are posted constitutes acceptance of the updated Terms, except where applicable law requires a different form of consent.
Questions about these Terms should be sent to us at:
Wooden Toy Story Co. Limited 香港木語工坊有限公司
Business Registration No.: 78776217
Trading brand: Wooden Toy Story
Email: hello@woodentoystory.com
Website: www.woodentoystory.com
Registered Office / Business Address for Legal Notices:
Room 12, 6/F, The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Hong Kong.
Important: This registered office / business address is not our return address. Returns sent to this address without prior written approval may be delayed, rejected for Standard Returns, or returned to the customer where permitted by law.
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